Skills and Process - covering the soft skills of EI, at the same time as the hard business process skills, so that both work together for an effective business outcome.
Transfer of learning, to the work place, can be a challenge. Bringing the complete work into the training environment, makes this transition much easier. In many business processes, you can define the steps to be taken, actions to be executed.
For example consulting on client needs - contract meeting purpose, map who's involved in the scenario, define current and future states, cost the gap, determine causes and agree actions. That is the process, but it will only be successful if a high degree of emotional intelligence is present in the consultant, and the skills to develop rapport and highly effective questioning and understanding - rather than jumping to conclusions and enforcing ready made solutions.
The Reuters case study shows how we develop the skills and process at the same time Skill and Process in Action
